Social Media Building Blocks

About: Heather Strout

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Heather Strout has built many successful online communities for large enterprises using the building blocks of social media. She outlines these building blocks in her blog as a way to teach those who are interested in starting an enterprise community.

Posts by Heather Strout:

• August 30, 2011 Narrowing the field: 2012 SXSW Interactive panels

• June 22, 2011 Trust: Is it pervasive in your customer interactions?

• March 6, 2011 Why Lurkers Are Valuable To Your Online Community

• January 21, 2011 Community Manager Appreciation Day: Thank You!

• October 6, 2010 An online community is not a tweet

• July 23, 2010 Don’t build an online customer community

• July 1, 2010 ROI of Community

• July 1, 2010 Customer Communities: Context is King

• July 1, 2010 A Short History of B2B Community

• March 21, 2010 Jumping on the SXSWi bandwagon

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